Returns

To exchange or return merchandise please contact our customer service manager at:

AtYourService@CocodeMerUSA.com or phone us at 1-866-959-2626. We want to make sure that you are completely satisfied with your purchase. If for any reason you are unhappy with an item you have bought, please return it within 14 days of the date of invoice (or as permitted under the exceptions indicated below). We will happily exchange your product or issue a gift card . PLEASE NOTE THAT ALL PRODUCTS MUST BE RETURNED IN THEIR ORIGINAL CONDITION, UNWORN AND UNWASHED WITH A COPY OF THE INVOICE AND THE REASON FOR THE RETURN INCLUDED. FOR HYGIENE REASONS WE CANNOT ACCEPT KNICKERS (or anything worn below the waist), SEXUALLY USED ITEMS AND INTIMATE TOY RETURNS OR EXCHANGES. PLEASE NOTE THAT YOU MUST RETURN THE GOODS TO US IN PERFECT CONDITION, UNWORN IN THE ORIGINAL PACKAGING AND ANY SEALS ATTACHED REMAIN UNBROKEN. ALL "SALE ITEMS" and CUSTOM ORDERS are FINAL SALE NO RETURNS< Return shipping charges are the responsibility of the customer. If for any reason, you would like to EXCHANGE a product, Coco de Mer will happily ship the replacement at NO Shipping charge to you.


HOW TO RETURN GOODS

In order to facilitate the return of your web order you must obtain a Return Merchandise Authorization Number by emailing us at AtYourService@CocodeMerUSA.com or call 1-866-959-2626 within the cancellation period. This will serve as a notice of cancellation.

This number should be included in a return package of cancelled goods on your original invoice and on the return shipping label. Please indicate clearly whether you would like an exchange or a gift card. The dispatch note must be included in the package together with the reason for return entered on the dispatch note. If you require replacement please include all the necessary details, such as description, product code, size, color.



Pack the parcel with all the relevant documents and return to:

At Your Service
Coco de Mer
1187 Coast Village Rd
Suite 1-283
Santa Barbara, CA 93108

You must return the cancelled goods to us by secure means. We strongly recommend that you insure your shipment, as we do not accept responsibility for goods lost in transit.

Postage cost will only be reimbursed if goods are faulty. In the event of any failure to return any goods to us, which have been validly cancelled, we shall have the right to charge any cost of recovery of the goods. We request that all the goods are returned within 14 days of the date of your cancellation. We will make refunds to you in accordance with these terms within 30 days of the date of the notice of cancellation. If you are exchanging a product please allow 2-3 days for the parcel to reach you.

The above process must be followed to ensure a refund or exchange is actioned.

All returned products for refund will be credited to a gift card including sales taxes but excluding shipping charges, unless goods are faulty. Refunds of international customs duties and sales taxes are excluded.

If you have any further questions, you can contact our customer service representative by phone at 1-866-959-2626 or by simply sending us an email at AtYourService@CocodeMerUSA.com.